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Privacy Policy

Web Privacy Policy

Medically Home Group, Inc. (“MHG”, “we”, “our” or “us”) takes your privacy seriously, and we want you to know how we collect, use, share and protect your information. You may also review our policies specifically related to patient information (protected health information, or PHI) submitted by you to us or to our customers which include health systems and physician groups for whom we provide certain clinical, management and administrative services.

What information we collect

Information you give us: We receive and store information you enter on our site or give us in any other way, such as name, email address and phone number.

Information we collect automatically: When you interact with our site, certain information about your use of our site is automatically collected. This information includes computer and connection information, such as statistics on your page views, referral URL, your IP address, and device identifiers. This information also may include your transaction history, and your web log information, how you search for our site, the websites you click on from our site or emails, whether and when you open our emails, and your browsing activities across other websites.

Much of this information is collected through cookies, web beacons and other tracking technologies, as well as through your web browser or device (e.g., IP address, MAC address, browser version, etc.).

Email communications and related services

Email communications that you send to us via the email link on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It’s possible that your email communication may be accessed or viewed by another internet user while in transit to us. If you wish to keep your communication private, do not use our email.

You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message using the “Contact” tab on our site or by sending us a notification via regular mail to the following postal address:

Medically Home Group, Inc.
500 Harrison Ave.
Boston MA 02118

Attention: Privacy Officer

Data retention

We will retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes and enforce our agreements.

We may share information with third parties

We may share the information we collect about you with third parties who we have engaged to help us provide the services, or they may collect information about you directly when you interact with them. In certain circumstances, we may permit these third parties to use this data to improve the products and services they provide to MHG or their other customers.

Third parties may collect information such as IP addresses, traffic patterns and related information. This data reflects site-usage patterns gathered during visits to our website.

We may also use or disclose your personal information if required to do so by law or on the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or our site; (b) protect and defend our rights or property, the site, or our users; or (c) act to protect the personal safety of us, users of the site or the public.


When visiting the MHG site, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The MHG site uses encryption technology to protect your personal information during data transport. However, MHG cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

Protecting children’s privacy

We are committed to protecting children’s privacy on the internet, and we do not knowingly collect personal information from children.

Privacy policy updates

We may need to update our privacy policy as technology changes and MHG evolves. If we make significant changes to the privacy policy, we’ll post a prominent message on our website.

Your California privacy rights

We do not share your personal information with unaffiliated third parties for their direct marketing purposes. We may, however, share your personal data with any MHG entity or affiliate. You have the right to contact us and opt-out of such sharing for marketing purposes. You also have the right to request access to your personal data that we have collected as well as to request that we delete this data at any time.

Contact information

If you have a question or concern regarding your privacy, please contact MHG’s Privacy Officer using the contact information below:

Medically Home Group, Inc.
500 Harrison Ave.
Boston MA 02118

Attention: Privacy Officer